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At Rocktude, we value the transparency, privacy and security of our customers' data, in all interactions with our website. So that you can better understand how we collect, use, store or delete your information, we have detailed our Privacy Policy below.
Our customers' registration data is not disclosed to third parties, except when necessary for delivery, billing or participation in promotions requested by you. Your personal data is essential to ensure that your order arrives safely at your home, within the stipulated deadline.
To make our Privacy Policy easier to understand, we present a summary:
Data processing agent: Rocktude
Role of Rocktude in data processing: Predominantly controlling
Type of personal information collected: We collect the information you provide when you fill in the "Personal Information" and "Delivery Information" fields at checkout on our website.
For what purposes do we use your personal data?
To deliver the purchased products or services;
To keep you informed about the status of your order;
To coordinate with partners the delivery or availability of services;
To carry out exchanges;
To send communications about services and provide a better experience for you, making Rocktude even more relevant in your daily life.
Your rights remain unaffected, and you can always contact us to exercise them.
For the Privacy Policy to be well understood, it is essential to clarify some important concepts:
Client - every natural person who purchase products or services on our website;
personal data - any information relating to a person that identifies that person or that, used in combination with other processed information, identifies an individual. Furthermore, any information through which it is possible to identify a person or contact them.
Personal data processing - the processing of personal data is considered to be the collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of information, communication, transfer, dissemination or extraction of data of natural persons.
Data holder - any natural person who has their personal data processed by Rocktude.
Goal - what we want to achieve with the processing of personal data.
Need - the processing of personal data must be limited to the minimum necessary for the intended purpose. In other words, it must be relevant, proportionate and not excessive.
Consent - clear and objective authorization that the holder gives for the processing of their personal data for a previously stipulated purpose. After giving consent, you can revoke it at any time. Revocation does not cancel previously carried out processing.
Who does Rocktude's privacy policy apply to?
This policy applies to all Rocktude customers , including those who interact with the website, and who have their personal data processed by us.
What type of personal information do we collect and use?
A Rocktude collects and stores customers' personal information in several ways:
Information provided by the customer: We collect information when you provide your CPF, exchange a product, purchase one of the services offered on our website, place an order on the website, participate in monthly sweepstakes, interact with Customer Service, or participate in surveys or marketing promotions. The information requested may include full name, email, CPF, date of birth, gender, address, telephone numbers and credit card number.
Information collected automatically: We collect and store information whenever you interact with us. We use cookies and other technologies to obtain information when your browser accesses our website, when you click on advertisements, partner emails and other content provided by us on other websites.
Information collected by mobile device: When you access our website, we may receive data about your location and your mobile device. We may use this information to provide personalized content, such as advertisements and search results.
Information Collected from Other Sources : We may collect information from public sources (such as demographic data), credit bureaus (such as credit reports/checks), and data providers (such as demographic data relating to online and in the interests of the client).
Why do we ask for your personal data?
We collect your personal data because it is necessary to:
Deliver the products or services purchased;
Optimize your interaction with us;
Ensure the security of the website , the application and the data we process;
Inform you about our offers and publicize our services;
Comply with legal obligations;
Administrative and management purposes.
Providing data allows:
Deliver the purchased products or services;
Carry out the process of exchanging or returning products, within the deadline established by the CDC (Consumer Protection Code);
Send updates on order status and service communications;
Coordinate with partners the delivery or availability of services;
Provide services tailored to customer needs;
Improve customers’ shopping experience at Rocktude ;
Carry out market analysis and research;
Keep the customer informed about the products and services we offer;
Run targeted online advertising;
Prevent, detect and investigate activities that are in disagreement with our Code of Conduct or that are prohibited or illegal ; improve our website, products and services.
A Rocktude uses legal bases, which may vary according to the purpose of collection, to process customers' personal data. The storage period may change depending on the legal basis applicable to each situation and the purpose.
Marketing Services
Marketing services are offered through free communications about offers, services and products directed to the Customer, related to their profile on the website and purchases they have made. This service covers emails, SMS and WhatsApp. It is important to remember that you can cancel this service at any time by replying to us via message or sending an email to support@rocktude.com requesting the cancellation of additional offers.
Who do we share your data with?
The information collected will only be shared when necessary : (i) to provide the services of our activities with partner companies, (ii) for protection in case of conflicts, (iii) upon judicial decision or request from a competent authority, or (iv) with companies that provide technological and operational infrastructure, such as payment intermediaries and service providers. information storage services.
International data transfer
As the internet is a global environment, certain services offered by Rocktude may require the transfer of your data to other countries.
In these cases, your data will be treated in accordance with the General Data Protection Law (LGPD) and other protection legislation. We take security measures in accordance with our policies and adopt standard clauses in contracts with suppliers and service providers.
By browsing our website and/or communicating with us, you agree to the processing of your information, including international data transfer when necessary. We take steps to ensure that all information collected is treated securely in accordance with data protection standards and this Privacy Policy.
How long do we store personal information?
We store Customer information in accordance with the prescription rules of Brazilian law.
What are the data subject's rights?
From the beginning of the LGPD's validity, the holder of personal data will have the right to obtain from Rocktude , at any time, upon formal request, information regarding your data.
Rocktude will have 15 days to respond to holders' requests . Requests will be analyzed as provided for in current legislation and, for legal reasons, some requests may not be fulfilled.
Data subjects, according to the text of the LGPD, can exercise their rights through:
I. Confirmation of the existence of treatment;
II. Access to data;
III. Correction of incomplete, inaccurate or outdated data;
IV. Anonymization, blocking or deletion of unnecessary, excessive or processed data that does not comply with the provisions of this Law;
V. Data portability to another service or product provider, upon express request, in accordance with the regulations of the national authority, observing commercial and industrial secrets;
SAW. Deletion of personal data processed with the holder’s consent;
VII. Information from public and private entities with which the controller shared data;
VIII. Information about the possibility of not providing consent and the consequences of refusal;
IX. Revocation of consent.
How to exercise your rights?
You can exercise your rights by accessing the contact page available on the website https://www.rocktude.com/pages/contact or by clicking here. Additionally, you can contact us at support@rocktude.com
