Skip to content
We offer our customers Free Shipping for deliveries to any address in Brazil, regardless of the quantity or value of the order. This means that when purchasing in our store, shipping will be free of charge. Therefore, regardless of the region of the country in which they are located, our customers will be able to receive their orders with the same shipping fee worth twenty-nine reais and ninety cents.
The products presented in our store are sent directly from our distribution centers to the address registered in our store when completing the order. It may be that the shipment departs from a distribution center in Brazil or even abroad (USA, Europe, China).
Delivery time varies from 7 to 15 business days after the order is placed at the Post Office. This complies with the rules of the Correios do Brasil delivery system.
Payment Processing and Confirmation
Your order will be shipped after payment confirmation and necessary logistical processing.
Payment Confirmation
Payment confirmation is automatic via the payment gateway. Payment is confirmed when completing the purchase with billing information, including credit card, direct debit, PIX or bank slip. Confirmation may take 1 to 3 business days to complete, depending on payment gateway rules and card brands. For payments via bank slip, make it as soon as possible to speed up the processing of the order.
Tracking code
The tracking code will be sent to your email within 5 business days after payment confirmation. Postal delivery times vary from 7 to 15 business days . Keep in mind that these deadlines are maximums, which means you may receive your order before the estimated deadline.
Order Tracking
So that you can track your order in real time, we provide tracking codes and order number sent to your email after the order has been shipped. Consultations can be made on our website https://www.rocktude.com/pages/rastrear-pedido or on the postal website https://rastreamento.correios.com.br/app/index.php
Importance of Correct Filling
When making a purchase, it is essential Fill in the delivery address accurately to ensure the product is shipped and delivered correctly. We emphasize that the information provided during registration is the responsibility of the customer. Errors in filling out the address are not the responsibility of ROCKTUDE and may impact delivery.
Delivery Responsibility
It is essential that the customer is present at the delivery address during business hours. The Post Office makes up to three delivery attempts. If all attempts fail, the recipient must collect the product from the Post Office. If not picked up, the package will be returned to the sender.
Follow-up and Questions
To track your order, you will need to fill in the tracking code or order number sent to your email after shipping confirmation. Using the tracking code or order number, the customer will have access to all information related to him, including delivery attempts. Each purchase update is made available via registered email and you can track your order via the tracking page https://www.rocktude.com/pages/rastrear-pedido or via the post office link: https://rastreamento.correios .com.br/app/index.php allowing you to know exactly where your package is.
Do you have any questions?
If you have any questions about your order or want to know more details about order tracking, just send us an email and provide your order number, our team will analyze your order and help you. We are here to help you! Our email is: support@rocktude.com
